Our Exchange & Return Policy

We gladly accept returns for all eligible items purchased from the Portland Thorns Team Shop website within 30 days of your purchase with the original tags in place. You will be refunded to the original form of payment. We will not accept any damaged merchandise due to improper care or worn items.

All sale items are FINAL SALE.
FINAL SALE items are not eligible for return or exchange.

Looking to exchange or return?

Purchases made online through portlandthornsteamshop.com can only be returned by mailing items back. You cannot return these purchases at Providence Park or the PTFC Authentics storefront.

Our return process is designed to be convenient and straightforward. To begin the return process, please visit our Returns & Exchanges portal. Once we receive and inspect the returned item, we will issue a refund for the full purchase amount. Return shipping costs are the responsibility of the customer with a flat fee of $9.99.

Portland Thorns Team Shop will not be responsible for lost or damaged packages. We cannot accept COD shipments. Please keep a copy of your tracking number so you can track it as well.

No refunds can be issued for any amount purchased through another website/source other than Portland Thorns Team Shop (i.e. LivingSocial, Groupon, etc).

If you need any further assistance, please e-mail us at customersupport@portlandthornsteamshop.com.